Privacy Policy

‍
Last updated: 26.01.2026

This Privacy Policy sets out how the personal data of users of the website of the Cristi Dent dental clinic is collected, used, stored and protected (hereinafter the “Clinic”, “We” and the “Website”).

By using the Website, you confirm that you agree to the terms of this Policy.

1. Who is the controller of personal data

The controller of personal data is:
Cristi Dent dental clinic
Address: 28/6 Andrei Doga St., Chișinău
Contact details are given on the Website.

2. What personal data we collect

We may collect the following personal data:

2.1. Data you provide voluntarily

• name;
• telephone number;
• email address;
• comment or message in feedback forms;
• information you provide when booking an appointment or contacting the Clinic.

2.2. Technical data

• IP address;
• type of browser and device;
• cookies;
• pages you visit on the Website;
• the source from which you came to the Website.

This data is collected automatically by analytics services.

3. Purposes of collecting personal data

We use personal data for:
• processing enquiries and booking appointments;
• communicating with patients;
• providing medical and information services;
• improving the Website and the quality of service;
• analysing visits and user behaviour;
• meeting the requirements of applicable law.

4. Legal grounds for processing data

Personal data is processed in accordance with the applicable legislation of the Republic of Moldova and on the basis of:
• your consent;
• the need to fulfil a request or contractual obligations;
• the legitimate interests of the Clinic;
• legal requirements.

5. Transfer of data to third parties

We do not transfer personal data to third parties, except in the following cases:
• when it is necessary to provide services (CRM system, telephony, analytics services);
• at the request of public authorities in accordance with the law;
• with your direct consent.

Third-party services that may process data:
• Google Analytics / Google Tag Manager;
• telephony and call tracking services;
• CRM system;
• hosting provider.

6. Protection of personal data

We apply technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure.

Only authorised employees of the Clinic have access to personal data.

7. Retention period of personal data

Personal data is kept no longer than is necessary to achieve the purposes of processing, or as required by law.

8. User rights

You have the right to:
• receive information about the processing of your personal data;
• request correction, updating or deletion of your data;
• withdraw your consent to the processing of personal data;
• restrict or object to the processing of your data;
• lodge a complaint with the authority responsible for personal data protection.

To exercise your rights, you can contact us using the contact details given on the Website.

9. Cookies

The Website uses cookies to ensure correct operation, for analytics and to improve the user experience. You can change your cookie settings in your browser.

10. Changes to the policy

We reserve the right to make changes to this Privacy Policy. The current version is always available on this page of the Website.

11. Contacts

Cristi Dent dental clinic
Address: 28/6 Andrei Doga St., Chișinău
Contact details are given on the official website of the Clinic.